The new look
The inbox, chat, composer, sidebar, Directory and sign-in screens share a softer, cleaner design, with a tab bar on phones.
What's new in BloomText
Every change to BloomText, newest first, with a short clip of each.
October 19, 2026
Photos and files together
Send text plus up to 10 photos or files as one message; photos show as a grid with the caption under it, and any file can be downloaded from the message menu.
Inbox filters with counts
All, Unread, Patients, Staff and Scheduled filters show how many chats each holds, and opening a chat marks it read.
New chat
The + button opens one New chat sheet to message a patient or coworker, start a group or add a patient.
Send later
Write a message now and pick when it goes out; it waits in the chat as a Scheduled message you can edit, send now or cancel.
Templates in any chat
Save a message as a template and insert it from the composer, filling in details such as the appointment date.
Translation
Messages from patients in another language show in English with the original one tap away, and your replies reach them in their language.
Personalized broadcasts
Broadcasts fill in each recipient's name from your list, with fallbacks; pick recipients from your patients, import large lists in the background, and send now or schedule from one Send button.
Web and desktop
Patients table
See every patient in one table with Active and Archived views, and tag, broadcast to or archive many patients at once.
Web and desktop; archive on phones
Opt-outs in one place
Mark a patient opted out or resubscribe them with a reason, and see every opt-out and block in one Undeliverable list.
Ask them to text START
When a carrier blocks a number, BloomText shows which line the patient should text START to, and START clears it.
Hide patient phone numbers
Admins can hide patient phone numbers from other staff.
Admins turn it on
Spam protection
Suspicious patient messages carry a "Possible spam" badge with one-click Block, and new organizations' texts are checked for scams.
Feedback reaches support
The Feedback button sends your question, idea or bug straight to BloomText Support and opens that chat.
Patient app
Patients can sign in to the BloomText app with a code, see their care team's chats, reply live and get push alerts instead of texted links.
Patients on iOS and Android
Patient API
A clinic's own system can text and sync patients through BloomText, and staff see those messages as "Reminder service · API".
Admins, through the API
Smaller changes: Team management is admin-only; a patient's first text ends with "Reply STOP to stop", editable by admins; read receipts show as avatar dots; chats open on the latest message; the notifications prompt stops repeating; and small fixes.
