Pin a chat or mark it unread

Pin the chats you open every day so they stay at the top of your inbox, however long since their last message. Mark a chat unread when you've read it but still need to act on it. Both are just for you: your coworkers' inboxes don't change.

Before you start

• You can pin and mark unread any chat in your inbox.

Pin a chat

1. In your Inbox, right-click the chat, or point to it and click its … button. On a phone, press and hold the chat.
2. Click Pin.
3. The chat moves to the top of your inbox, with a small pin at the end of its preview line.

To take it out of the top spot, open the same menu and click Unpin.

Mark a chat as unread

1. In your Inbox, right-click a chat you've already read, or click its … button. On a phone, press and hold the chat.
2. Click Mark as unread.
3. The chat shows in bold again, with a dot, and counts under Unread.

It stays unread until you open it again.

Good to know

• Pinned chats lead every inbox list they're in, with the most recently pinned at the top.
• You can pin up to 10 chats, archived ones included. Unpin one to pin another.
• Pins and unread marks follow you to all your devices. On a phone, they need the latest version of the BloomText app.
• Mark as unread shows only on chats you've read.
• Marking a chat unread doesn't change what your coworkers see, such as who has seen a message.

Related

• Find, filter and archive conversations
• Work a shared team inbox
• See new texts and reply