Patient communication
Text patients the way they already text
A shared patient inbox on your team's number, with broadcasts, automation and an API. Patients reply by text or from a secure link, with no app to download.
No app for patients
- Send plain SMS, or a secure link or secure email that opens in any browser
- Patients reply, react, and send photos and files
- See when a patient viewed your message
- Messages are translated both ways, on by default
Secure links and secure email on every plan. SMS needs the Patient SMS add-on
Every patient in one place
- A patients table with name, date of birth, phone, email and MRN
- Tag patients to group them, then add a tag to a broadcast
- Admins import patients from a CSV that matches on MRN, phone or email
Personalized broadcasts
- Name fields with fallbacks, so each message greets the patient by name
- Send to a CSV list of up to 20,000 rows
- Schedule a broadcast, then pause or resume it
- On the web and the desktop app
Patient SMS add-on
After hours, handled
- An after-hours auto-reply for each team
- A busy reply during in-office hours
- Forward calls to your team's number to any US number
For any team with a phone number
Compliance built in
- STOP, START and HELP replies handled for you, with a STOP line you can edit
- Hide patient phone numbers from staff who aren't admins
- Export a chat as a PDF transcript, and export phone logs
- A signed BAA on every plan, including Free
Some settings are for admins only
Patient API
- Create, read, update and delete patients
- Send and read messages, send in batches, and list conversations and phone numbers
- API keys scoped to what each integration needs
- Messages sent through the API are labelled in the inbox
- Webhooks for replies and delivery status,Coming soon
Turned on by our team after your BAADeveloper docs →
What's included
Free Plan
Free
- Signed BAA Agreement
- Send messages, images, & documents
- Invite up to 5 coworkers
- Invite unlimited external collaborators
Patient SMS Add-on
From $129/mo
- Your own phone number
- Send messages and files via SMS
- Create bulk message campaigns
- Upgrade tiers up to 5,000 contacts
- Contact us above 5,000 contacts
Trusted by today's leading healthcare professionals
Parents love itWe get lots of great feedback from the parents. They love the fact that we're sending a message directly to their cell phone inbox.— Practice Owner, Pediatric Therapy
A game changer with familiesWe integrated the phone numbers, and we used that to communicate with families. And that has been a total game changer. It's very easy.— Scheduling Lead, ABA Therapy
No app for parentsYou don't have to join this. It just goes straight to a text message.— Operations Lead, Pediatric Therapy
Included with BloomText
Questions
- No. Patients get a plain text message, or a secure link or secure email that opens in any browser, and they reply from there.
- Plain SMS from your own number, the shared patient inbox and broadcasts. Secure links and secure email to patients work on every plan, including Free.
- Yes. BloomText signs a BAA on every plan, including Free.
- Our team turns the API on for your organization after your BAA is signed. Talk to us to get started; the developer docs cover every endpoint.
- Webhooks are coming soon. Today, the API can poll for new replies and delivery status.
