Register your practice with carriers (A2P 10DLC)

US carriers ask every business that sends messages on a local number to register with them. Registering puts your practice's messages under its own name, so carriers deliver them reliably. BloomText files the registration for you and pays the carrier fees.

Before you start

• You need to be an admin of the organization, or an Owner or IT person on its account.
• Have your practice's EIN and its legal name exactly as it appears on your IRS letter (CP 575 or 147C).
• Your website needs a public privacy policy page and a public terms page, on your own domain. Carriers read both. See Privacy and terms wording below for wording you can copy.
• Registration without an EIN (sole proprietors) isn't available in the app yet. Contact support@bloomtext.com.

Find the registration tab

1. From the Inbox, click Settings at the bottom left.
2. Click your organization, then the Texting registration tab.

New organizations also see it once after choosing their phone number. Do this later skips it; you can come back here any time.

Fill in the four sections

Each section opens in place. BloomText fills in what your organization's details already say.

1. Your practice: legal name, the name patients know, EIN, business type, ownership, website and address.
2. Who carriers can contact: a person carriers can reach about the registration. Use an email on your practice's own domain.
3. How patients agree to texts: how patients agree (for example on your intake form, at check-in, or by messaging you first), your privacy and terms pages, whether your messages include web addresses or phone numbers, and how many you send on your busiest day.
4. Carrier review and number switch: confirm the details and send.

Check your pages

Under the privacy and terms fields, click Check links. BloomText opens your website, privacy policy and terms pages and lists anything carriers usually ask for that it couldn't find, with a sentence you can add. Click Check again after you change a page. A page that doesn't open must be fixed before you can send. If something is still missing, you can Fix my links or Send anyway.

After you send

The same four sections show where your registration is:

• Practice profile and brand: carriers check your business details. This usually takes a few days.
• Campaign: carriers review how you message patients, usually within five business days.
• Number switch: once carriers approve, your numbers move to your own registration after 9 pm Pacific. Some texts may fail for up to a day while carriers update; Message reports shows errors 30034 or 30035 for them. Send those again later.
• Registered: your organization's messages now go out under its own registration.

If carriers reject something, the section that needs a change opens with the carriers' reason. Fix it and click Resend.

More than one location

When another organization in your account is already registered as the same business, the tab offers to use that registration. Your organization then files only its own campaign, which is quicker. Pick This is a different business if it isn't the same practice.

Privacy and terms wording

Carriers reject registrations whose pages don't cover these points. Add them in your own words or copy these sentences, replacing "[Practice]" with your practice's name.

Privacy policy

[Practice] does not sell, rent or share mobile phone numbers or text messaging consent with third parties or affiliates for marketing purposes.

Terms

Messaging. [Practice] sends patients and their families messages about appointments, forms, care questions and secure messages from their care team. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts and HELP for help, or contact us at [phone or email]. Carriers are not liable for delayed or undelivered messages.