Simple HIPAA Messaging Built for ABA Therapy
Keep parents, supervisors, admins, BCBAs, and RBTs connected — without personal-phone texting, app downloads, or messages stuck with one person.
Get started for freeSchedule a demo →BloomText is simple HIPAA-compliant texting for ABA therapy practices. Text parents from a dedicated clinic number — they receive secure links over SMS and reply from any phone, no app download. Supervisors and admins share visibility into parent conversations, with photos, videos, documents, and broadcast reminders included. Every message is logged, with a signed BAA on the free plan.
Built for the daily reality of ABA parent communication
Communication Scattered Across Personal Phones and Apps
Parents message about cancelled sessions, running late, pull-ups, supplies, parent trainings, and schedule changes — across personal phones, GroupMe, Signal, email, and one-off texts. None of it is HIPAA compliant, and nobody can see the whole picture.
Parent Messages Trapped With One Person
A parent texts one BCBA or admin, and then the question needs someone else. Threads stuck on individual phones mean forwarded screenshots, slow answers, and supervisors with no visibility into the conversations they are responsible for.
After-Hours Leakage and Staff Burnout
When parent communication lives on personal numbers, BCBAs and supervisors carry work home every night. That is a burnout problem and a compliance problem — messages on personal phones cannot be audited, retained, or recovered when staff leave.
How does BloomText help ABA Therapy practices?
Text Parents Securely — No App Required
Send updates from a dedicated clinic number. Parents receive secure links over normal SMS and reply from any phone — no app download, no portal setup, no parent onboarding. Every message is HIPAA-compliant and logged automatically.
Bring the Team Into the Conversation
Add supervisors, admins, BCBAs, and RBTs to shared parent conversations so the right person can respond — no forwarded screenshots, no handed-off personal-phone threads. Internal group chats keep session notes, triage, and care coordination in one place.
Photos, Videos, and Document Sharing
Share progress updates, session photos and videos, insurance cards, authorization forms, and consent documents through secure messaging. Files are encrypted in transit and at rest, with access controls your compliance team will appreciate.
Manual Broadcast Reminders
Send appointment reminders, holiday closures, schedule changes, paperwork requests, and parent-training updates to a group of families with a single broadcast — your front-desk staff trigger each send, so you stay in control of the message and timing.
Read Receipts
Know when your team has seen a message. Read receipts show who is up to date, so important updates do not slip through and supervisors know a parent question was picked up.
After-Hours Auto Replies
Set an automatic reply on your clinic schedule so parents who message after hours know when to expect a response — and staff are not carrying every evening message on their personal phones.
Auditable, Admin-Controlled Communication
Parent-facing and internal messages are retained on the practice account and exportable for audit. Admins control who has access and can revoke it the same day a team member leaves.
Frequently Asked Questions
- No. Parents receive secure links over normal SMS and reply from any phone. There is no app to install, no portal login, and no setup on the parent's side.
- Yes. BloomText signs a Business Associate Agreement (BAA) at no extra cost on every plan, including the free plan. Messages are encrypted in transit and at rest, and every conversation is logged for audit.
- Yes. Parent conversations can be shared with supervisors, admins, and other care team members, so a message is never trapped with one BCBA, RBT, or admin. The right person can step in and respond without forwarding screenshots or handing off a personal phone.
- Yes. ABA teams use BloomText to share session photos and videos, progress updates, insurance cards, authorization forms, and consent documents. Files are encrypted in transit and at rest, and only visible to authorized staff on your account.
- Yes. Staff message from a dedicated clinic number instead of personal numbers, so conversations stay logged in the practice account rather than scattered across personal phones, GroupMe, Signal, and email. When someone leaves, admins revoke their access and the message history stays with the practice.
- Based on current published pricing, SMS patient texting starts at $129/month and covers up to 140 parent contacts each month, and team chat is $14.50/user/month. For a practice with 10-15 supervisors, admins, and clinicians and around 60 parent contacts, that works out to roughly $274-$347/month — with no setup fees and no annual contract.
- Yes. Front-desk staff can send a broadcast to a group of families in one step — holiday closures, schedule changes, paperwork requests, and parent-training reminders. Each broadcast is triggered manually, so you control the message and timing.
- Yes. Parent communication moves off personal phones and into a shared team workspace, so messages are not stuck with one person and staff are not on call by default. After-hours auto replies set response expectations with families, and the team can pick up inbound messages the next morning.
- BloomText is messaging-first and does not require integration to be useful. Most ABA practices run it alongside their existing scheduling tool. Contact us if you need a specific workflow integration.
