Delete your account

You can ask for your BloomText account to be deleted from inside the BloomText app. BloomText support confirms the request and finishes it within 30 days.

Before you start

• You need the latest version of the BloomText app on iPhone or Android.
• If you can't use the app, email support@bloomtext.com with the subject "Delete my account", from the email address on your account or with the phone number on your account.

Staff and organization admins

1. In the app, open Settings.
2. Tap Delete account, just above Log out.
3. Read what is deleted and kept, then tap Request deletion.
4. A chat with BloomText support opens. Support confirms with you there.

Patients and families

1. In the app, tap your picture or initials at the top of your inbox.
2. Tap Profile & settings.
3. Tap Delete account, just above Sign out.
4. Tap Request deletion.
5. Request received shows. You can keep using the app until your account is deleted.

Good to know

• For staff, BloomText deletes your sign-in, your email and phone, your organization memberships and your notification devices. Messages you sent stay in your organization's records, as healthcare record rules require.
• For patients, BloomText deletes your sign-in, your photo and your notifications. Each clinic keeps its own record and its messages with you.
• If you sign in again later with the same phone or email, you get a new account.
• The full details are on bloomtext.com/delete-account.

Related

• Edit your profile, phone numbers and email
• Use the BloomText app as a patient
• Get help from BloomText