Give Patients a Secure Way to Respond by Email
Send a secure email notification that leads to the same Secure Chat portal your team already uses — one inbox for SMS and email patients.
Get started for freeSchedule a demo →
BloomText lets healthcare organizations send patients a secure email notification that leads to a secure portal. The patient opens the email, clicks through, and replies in the same Secure Chat experience used by SMS patients. The conversation appears in your team's shared inbox alongside SMS conversations. Secure email is an access path to Secure Chat — not ordinary unencrypted email back-and-forth. A signed BAA is included on every plan.
HIPAA compliant texting · Shared patient inbox · Pricing
Why email-based patient communication is harder than it should be
Some Patients Prefer Email Over SMS
Not every patient responds to text messages. Some check email more reliably, some are more comfortable with it, and some have shared phone numbers that make SMS inconvenient. Organizations that only offer SMS miss these patients.
Ordinary Email Is Not HIPAA Compliant for PHI
Sending protected health information through regular email — Gmail, Outlook, Yahoo — violates HIPAA. There is no encryption guarantee the organization controls, no audit trail, and no access controls.
Encrypted Email Portals Confuse Patients
Traditional encrypted email solutions send a notification that leads to a multi-step login process — create an account, set a password, navigate a portal. Patients give up. The message is compliant. It is also unread.
How secure email works in BloomText
Staff Initiate a Secure Conversation
A staff member adds or selects a patient with an email address and sends a message. BloomText delivers a secure email notification to the patient's inbox.
The Patient Opens the Notification and Replies
The patient opens the email notification and clicks through to BloomText's secure portal. They read the message and reply — no app to download, no portal account to create, no multi-step login.
Replies Appear in Your Team's Inbox
The patient's reply appears in the same BloomText shared inbox your team uses for SMS patients. Staff respond from one workspace regardless of how the patient was reached.
Secure Email Is an Access Path — Not Ordinary Email
Secure email in BloomText is a notification path to Secure Chat. The patient's reply travels through an encrypted portal, not through ordinary email. This is not a back-and-forth over Gmail or Outlook — it is the same Secure Chat experience, reached from an email notification instead of an SMS link.
When to Use Email Versus SMS
The notification path depends on what contact information is on file. A patient with only a phone number receives SMS notifications. A patient with only an email receives email notifications. A patient with both on file receives both. To limit a patient to one channel, add only that contact method.
Photos and Documents Through Secure Email
Patients reached via secure email can exchange photos, documents, and files through the same secure portal. Insurance cards, consent forms, and clinical documents travel through the encrypted channel, not through regular email attachments.
Frequently Asked Questions
- No. The patient receives an email notification, but their reply goes through BloomText's secure portal — not through ordinary email. Protected health information never travels through standard email. Think of it as an email-delivered invitation to Secure Chat.
- The patient clicks through from the email notification to the secure portal, where they read and reply. The reply travels through the encrypted portal, not through their email client.
- Secure email is included in plans that support patient messaging. See the pricing page for current plan details.
- The patient receives both an SMS and an email notification for each secure message. Whichever they open first leads to the same Secure Chat conversation. To use only one notification channel, add only that contact method for the patient.
- Encrypted email services typically require the recipient to create an account, set a password, and navigate a dedicated portal. BloomText secure email is simpler — the patient opens a notification and clicks through to reply. There is no account to create and no password to manage.
- Yes. Patients who enter through the email notification access the same Secure Chat portal as SMS patients. They can share photos, documents, and files through the encrypted channel.
- Yes. A signed Business Associate Agreement is included on every BloomText plan, including the free plan.
