Contact BloomText
Tell us what you need help with, and use the right channel if your question involves protected health information.
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Inside BloomText
Contact a member of the BloomText staff from inside BloomText when your support request may involve patient information, message content, files, or other protected health information (PHI).
Call us
Call +1 (415) 903-1200 for direct help, including support questions that may involve PHI.
Email us
Email support@bloomtext.com for general product, pricing, billing, security, or account questions that do not contain PHI.
Use the public contact form
Open the BloomText contact form to send a general question. Do not enter patient names, medical details, message content, or other PHI in the form.
PHI safety
Keep PHI out of public channels
Do not include protected health information in public contact forms, ordinary email, or public AI prompts. This includes patient names, contact details, diagnoses, appointment details, message content, and files that identify a patient.
If you are unsure, use BloomText or call
If you cannot describe the issue without including PHI, contact our staff from inside BloomText or call +1 (415) 903-1200.
Before contacting support
Describe the problem without patient information
For general troubleshooting, tell us which BloomText app you are using, what you expected to happen, what happened instead, and any non-sensitive error message you saw.
Check the product guides
For setup and workflow questions, browse the BloomText product guides. For privacy, security, or BAA questions, review our privacy resources, security information, and BAA guidance.
