HIPAA Texting for TherapyNotes Users
TherapyNotes handles your clinical record. Here is how to add SMS-based client texting with a dedicated work number and after-hours auto-reply.
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The short answer
TherapyNotes is a strong clinical documentation platform, but TherapyPortal messaging requires clients to log in with email, DOB, and a password. BloomText works alongside TherapyNotes to handle the communication that needs to reach clients over SMS. Clients reply from their phone with no login required.
Capability comparison
BloomText vs TherapyNotes
| Capability | BloomText | TherapyNotes |
|---|---|---|
| Two-way SMSPatients reply by secure chat via SMS | Included | Not included |
| Group threadsStaff and patients in one conversation | Included | Not included |
| Broadcast messagingReach many patients at once | Included | Not included |
| No app or login requiredWorks from any phone, no download needed | Included | Not included |
| Portal or app messagingPatients log in to a portal to message | Not included | Included |
| One-way SMS remindersAutomated appointment notifications | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Included |
| No long-term contractMonth-to-month, cancel anytime | Included | Included |
The gap TherapyNotes users describe
TherapyNotes excels at clinical documentation, scheduling, and billing. TherapyPortal handles intake forms and structured messaging. The gap is the same as with other mental health platforms: quick, time-sensitive messages that clients need to see immediately. The three-step portal login is too much friction for a two-sentence check-in.
What TherapyNotes users need alongside their EHR
SMS-based delivery so clients see messages on their phone. A dedicated work number. After-hours auto-reply. And organizational ownership of conversations. See what makes texting HIPAA compliant for the full compliance requirements.
How BloomText fills the gap
BloomText gives TherapyNotes users a dedicated number for client texting. Clients receive a secure link over SMS, tap it, and reply. After-hours auto-reply handles incoming messages outside business hours. Conversations are retained, searchable, and exportable.
TherapyNotes stays the system of record. BloomText handles the communication layer. There is no integration required.
Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- No. TherapyNotes remains your clinical documentation and billing platform. BloomText adds SMS-based client texting.
- No. Clients receive secure links over normal SMS and reply from any phone.
- Yes. BloomText lets you export any conversation. Staff place the exported file in the client's record according to your organization's workflow.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does BloomText replace TherapyNotes?
Do clients need to download an app?
Can I export conversations?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
