HIPAA Texting for Valant Users
Valant handles your clinical record. Here is how to add two-way SMS client texting — no MYIO download required — with a dedicated work number and after-hours auto-reply.
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The short answer
Valant's MYIO portal requires an app download and its SMS appointment reminders are one-way. BloomText works alongside Valant to give clinicians a dedicated texting number clients reach over SMS. Clients reply from their phone with no app. After-hours auto-reply keeps work messages from following you home.
Capability comparison
BloomText vs Valant
| Capability | BloomText | Valant |
|---|---|---|
| Two-way SMSPatients reply by secure chat via SMS | Included | Not included |
| Group threadsStaff and patients in one conversation | Included | Not included |
| Broadcast messagingReach many patients at once | Included | Not included |
| No app or login requiredWorks from any phone, no download needed | Included | Not included |
| Portal or app messagingPatients log in to a portal to message | Not included | Included |
| One-way SMS remindersAutomated appointment notifications | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Not included |
| No long-term contractMonth-to-month, cancel anytime | Included | Not included |
The gap Valant users describe
Valant handles clinical documentation, scheduling, and billing. MYIO handles intake forms and structured portal messaging. The gap is the quick client communication that needs SMS delivery — check-ins, scheduling confirmations, follow-ups. MYIO requires an app download, and Valant's SMS reminders are one-way.
What Valant users need alongside their EHR
Two-way SMS so clients reply from their phone with no app download. A dedicated work number. After-hours auto-reply. And a signed BAA covering the texting platform. See what makes texting HIPAA compliant for the full requirements.
How BloomText fills the gap
BloomText gives Valant users a dedicated number for client texting. Clients receive a secure link over SMS, tap it, and reply. No MYIO download. No portal login. Conversations are retained, searchable, and exportable.
Valant stays the system of record. BloomText handles the communication layer.
Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- No. Valant remains your clinical documentation and billing platform. BloomText adds two-way SMS texting for client communication.
- No. Clients receive secure links over normal SMS and reply from any phone.
- Yes. You set your business hours and write a custom reply. Clients who text after hours receive your message automatically.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does BloomText replace Valant?
Do clients need to download an app?
Can I set up auto-reply for after hours?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
