HIPAA Texting for WellSky Users
WellSky handles your clinical record. Here is how to add the conversational patient texting that Outreach and portal messaging do not cover.
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The short answer
WellSky Outreach handles bulk campaigns and the core platform offers portal messaging, but neither covers the conversational texting home health agencies need in the field. BloomText works alongside WellSky to give clinicians a dedicated texting number. Patients reply over SMS. Group conversations keep clinicians, supervisors, and patients in one thread.
Capability comparison
BloomText vs WellSky
| Capability | BloomText | WellSky |
|---|---|---|
| Two-way SMSPatients reply by secure chat via SMS | Included | Not included |
| Group threadsStaff and patients in one conversation | Included | Not included |
| Broadcast messagingReach many patients at once | Included | Not included |
| No app or login requiredWorks from any phone, no download needed | Included | Not included |
| Portal or app messagingPatients log in to a portal to message | Not included | Included |
| One-way SMS remindersAutomated appointment notifications | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Not included |
| No long-term contractMonth-to-month, cancel anytime | Included | Not included |
The gap WellSky users describe
WellSky handles clinical documentation, scheduling, and billing. Outreach handles campaign-style outbound messaging. The gap is the conversational texting that happens in the field — coordinating visit times, following up on care instructions, confirming access details. Neither Outreach nor portal messaging handles this.
What WellSky users need alongside their EHR
Conversational two-way SMS — not campaigns. Group threads for clinician-patient-office coordination. A dedicated agency number. And a signed BAA covering the texting platform. See what makes texting HIPAA compliant for the full requirements.
How BloomText fills the gap
BloomText gives WellSky agencies a dedicated number for patient texting. Patients receive a secure link over SMS, tap it, and reply. Group conversations keep clinicians, supervisors, and patients in one thread. Photos — including wound-care images — travel through the same secure channel.
WellSky stays the system of record. BloomText handles the communication layer.
Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- No. WellSky remains your clinical record and documentation platform. BloomText adds conversational two-way SMS texting.
- Yes. Photos travel through secure group conversations. Images are encrypted and retained on the organization's account, not on personal devices.
- No. Patients receive secure links over normal SMS and reply from any phone.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does BloomText replace WellSky?
Can clinicians share wound-care photos securely?
Do patients need to download an app?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
