HIPAA Texting for HCHB Users
HCHB handles your clinical record and automated visit reminders. Here is how to add the conversational two-way texting it does not offer.
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The short answer
HCHB's automated SMS sends visit reminders and clinician ETA notifications, but patients cannot reply. BloomText works alongside HCHB to give clinicians a dedicated texting number for conversational patient communication. Patients reply over SMS. Group conversations keep clinicians, care coordinators, and patients in one thread.
Capability comparison
BloomText vs HCHB
| Capability | BloomText | HCHB |
|---|---|---|
| Two-way SMSPatients reply by secure chat via SMS | Included | Not included |
| Group threadsStaff and patients in one conversation | Included | Not included |
| Broadcast messagingReach many patients at once | Included | Not included |
| No app or login requiredWorks from any phone, no download needed | Included | Not included |
| Portal or app messagingPatients log in to a portal to message | Not included | Not included |
| One-way SMS remindersAutomated appointment notifications | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Not included |
| No long-term contractMonth-to-month, cancel anytime | Included | Not included |
The gap HCHB users describe
HCHB handles clinical documentation, scheduling, and automated patient notifications. The automated SMS reduces missed visits. The gap is the conversational communication that happens in the field — coordinating visit times, answering patient questions, confirming access instructions. HCHB's automated messages do not handle this.
What HCHB users need alongside their EHR
Conversational two-way SMS. Group threads for field coordination. A dedicated agency number. And a signed BAA covering the texting platform. See what makes texting HIPAA compliant for the full requirements.
How BloomText fills the gap
BloomText gives HCHB agencies a dedicated number for patient texting. Patients receive a secure link over SMS, tap it, and reply. Clinicians in the field coordinate with patients and the office through group conversations. Wound-care photos and documents travel through the same secure channel.
HCHB stays the system of record. HCHB's automated reminders and BloomText's conversational texting work alongside each other.
Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- No. HCHB remains your clinical record and scheduling platform. BloomText adds conversational two-way SMS texting alongside HCHB's automated notifications.
- Yes. Photos travel through secure conversations. Images are encrypted and retained on the organization's account.
- No. Patients receive secure links over normal SMS and reply from any phone.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does BloomText replace HCHB?
Can clinicians share photos securely?
Do patients need to download an app?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
