HIPAA Texting for Prompt Health Users
Prompt Health handles your clinical record and automated reminders. Here is how to add the conversational patient texting it does not offer.
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The short answer
Prompt Health's automated SMS sends reminders, surveys, and HEP delivery, but patients cannot reply. BloomText works alongside Prompt Health to give PT practices a dedicated texting number. Patients reply over SMS with no app download.
Capability comparison
BloomText vs Prompt Health
| Capability | BloomText | Prompt Health |
|---|---|---|
| Two-way SMSPatients reply by secure chat via SMS | Included | Not included |
| Group threadsStaff and patients in one conversation | Included | Not included |
| Broadcast messagingReach many patients at once | Included | Not included |
| No app or login requiredWorks from any phone, no download needed | Included | Not included |
| Portal or app messagingPatients log in to a portal to message | Not included | Not included |
| One-way SMS remindersAutomated appointment notifications | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Included |
| No long-term contractMonth-to-month, cancel anytime | Included | Not included |
The gap Prompt Health users describe
Prompt Health handles clinical documentation, scheduling, and automated patient touchpoints. The gap is conversational texting — follow-ups on exercises, scheduling changes, insurance questions. Automated SMS does not cover these exchanges.
What Prompt Health users need alongside their EHR
Conversational two-way SMS. A dedicated practice number. And a signed BAA covering the texting platform. See what makes texting HIPAA compliant for the full requirements.
How BloomText fills the gap
BloomText gives Prompt Health practices a dedicated number. Patients receive a secure link over SMS, tap it, and reply. Prompt Health stays the system of record. BloomText handles the conversational layer.
Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- No. Prompt Health remains your clinical record and scheduling platform. BloomText adds conversational two-way texting.
- No. Patients receive secure links over normal SMS and reply from any phone.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does BloomText replace Prompt Health?
Do patients need to download an app?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
