Does Prompt Health Have Patient Texting?
What Prompt Health actually offers for patient communication, why automated one-way SMS does not cover conversational texting, and how to add two-way SMS for PT practices.
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The short answer
Prompt Health (formerly Prompt EMR) offers automated one-way SMS for appointment reminders, patient satisfaction surveys, and home exercise program (HEP) delivery. These are system-generated and one-directional. Native two-way patient SMS is not confirmed. There are no group threads and no dedicated practice number for patient texting.
Capability comparison
BloomText vs Prompt Health
| Capability | BloomText | Prompt Health |
|---|---|---|
| Two-way SMSPatients reply by secure chat via SMS | Included | Not included |
| Group threadsStaff and patients in one conversation | Included | Not included |
| Broadcast messagingReach many patients at once | Included | Not included |
| No app or login requiredWorks from any phone, no download needed | Included | Not included |
| Portal or app messagingPatients log in to a portal to message | Not included | Not included |
| One-way SMS remindersAutomated appointment notifications | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Included |
| No long-term contractMonth-to-month, cancel anytime | Included | Not included |
What Prompt Health actually offers
Prompt Health sends automated SMS for appointment reminders, outcome surveys, and HEP delivery. Patients receive text notifications triggered by scheduling and treatment events. Prompt Health rebranded from Prompt EMR in June 2025 and positions itself as an all-in-one platform for PT, OT, and SLP practices.
For automated patient touchpoints, these features work. They do not cover the conversational communication PT practices need — a follow-up on exercise compliance, a scheduling change, a quick message about insurance documentation.
Where it falls short
Automated SMS is one-way. Native two-way patient SMS is not confirmed as a feature. There are no group threads. There is no way for a therapist to text a patient directly from a dedicated work number and receive a reply. See HIPAA texting for physical therapy for what compliant patient texting requires.
Why this matters for PT practices
Patients in physical therapy visit multiple times per week. The volume of scheduling changes, follow-ups, and administrative messages is high. When the platform handles only automated outbound messages, staff text patients from personal phones for everything else.
What to look for in a complement
A texting tool that works alongside Prompt Health should handle conversational two-way SMS. Patients should reply from their phone without an app. A signed BAA should cover the texting platform independently.
How BloomText works alongside Prompt Health
BloomText gives PT practices a dedicated number for patient texting. Patients receive secure links over SMS and reply from their phone. Prompt Health stays the clinical record and scheduling platform. BloomText handles the conversational texting that automated SMS does not cover.
Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- Native two-way patient SMS is not confirmed. Prompt Health offers automated one-way SMS for reminders, surveys, and HEP delivery.
- Yes. Prompt Health remains your clinical record and scheduling platform. BloomText adds conversational two-way texting as an independent tool.
- No. Patients receive secure links over normal SMS and reply from any phone.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does Prompt Health have two-way SMS texting?
Can I use BloomText alongside Prompt Health?
Do patients need to download an app?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
