HIPAA Texting for Sunwave Users
Sunwave handles your clinical record. Here is how to add clear, documented two-way SMS texting for patients and families — with group threads and a signed BAA.
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The short answer
Sunwave's automated reminders are one-way and native SMS documentation is limited post-merger. BloomText works alongside Sunwave to give facilities a dedicated texting number with clear, documented two-way SMS. Patients and families reply from their phone. Group conversations support the counselor-patient-family communication that addiction treatment requires.
Capability comparison
BloomText vs Sunwave
| Capability | BloomText | Sunwave |
|---|---|---|
| Two-way SMSPatients reply by secure chat via SMS | Included | Not included |
| Group threadsStaff and patients in one conversation | Included | Not included |
| Broadcast messagingReach many patients at once | Included | Not included |
| No app or login requiredWorks from any phone, no download needed | Included | Not included |
| Portal or app messagingPatients log in to a portal to message | Not included | Included |
| One-way SMS remindersAutomated appointment notifications | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Not included |
| No long-term contractMonth-to-month, cancel anytime | Included | Not included |
The gap Sunwave users describe
Sunwave handles clinical documentation, billing, and CRM for addiction treatment. Automated reminders handle scheduling notifications. The gap is conversational patient and family communication — check-ins, discharge planning, aftercare follow-ups — that needs two-way SMS with clear documentation and group threads.
What Sunwave users need alongside their EHR
Dedicated two-way SMS. Group threads for counselor-patient-family communication. A facility number patients and families recognize. And a signed BAA.
How BloomText fills the gap
BloomText gives Sunwave facilities a dedicated number. Patients and families receive a secure link over SMS, tap it, and reply. Group conversations keep counselors, patients, and families in one thread.
Sunwave stays the system of record. BloomText handles the communication layer.
Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- No. Sunwave remains your clinical record and CRM platform. BloomText adds two-way SMS texting for patients and families.
- No. Patients and families receive secure links over normal SMS and reply from any phone.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does BloomText replace Sunwave?
Do patients need to download an app?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
