HIPAA Texting for Kipu Users
Kipu handles your clinical record. Here is how to add SMS-based patient and family texting — no app download required — with group threads and a signed BAA.
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The short answer
Kipu Messenger requires an app download and its SMS reminders are one-way. BloomText works alongside Kipu to give treatment facilities SMS-based texting for patients and families. Group conversations keep counselors, patients, and family members in one thread. No app required.
Capability comparison
BloomText vs Kipu Health
| Capability | BloomText | Kipu Health |
|---|---|---|
| Two-way SMSPatients reply by secure chat via SMS | Included | Not included |
| Group threadsStaff and patients in one conversation | Included | Not included |
| Broadcast messagingReach many patients at once | Included | Not included |
| No app or login requiredWorks from any phone, no download needed | Included | Not included |
| Portal or app messagingPatients log in to a portal to message | Not included | Included |
| One-way SMS remindersAutomated appointment notifications | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Not included |
| No long-term contractMonth-to-month, cancel anytime | Included | Not included |
The gap Kipu users describe
Kipu handles clinical documentation, billing, and intake. Kipu Messenger handles secure messaging within the app. The gap is SMS-based communication — reaching patients and families who do not have the app, coordinating with family members during discharge planning, following up with aftercare contacts.
What Kipu users need alongside their EHR
SMS-based texting for patients and families. Group threads for counselor-patient-family communication. A dedicated facility number. And a signed BAA.
How BloomText fills the gap
BloomText gives Kipu facilities a dedicated number. Patients and families receive a secure link over SMS, tap it, and reply. Group conversations keep counselors, patients, and families in one thread. No app download.
Kipu stays the system of record. BloomText handles the communication layer.
Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- No. Kipu remains your clinical record. BloomText adds SMS-based texting for patients and families.
- Yes. Group conversations include counselors, patients, and family members. Families reply over SMS from their phone.
- No. Patients and families receive secure links over normal SMS and reply from any phone.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does BloomText replace Kipu?
Can families participate in conversations?
Do patients need to download an app?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
