HIPAA Texting for PointClickCare Users
PointClickCare handles your clinical record. Here is how to add two-way staff group messaging and family texting — over SMS, with no app for families.
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The short answer
PointClickCare's Secure Conversations is staff-only and Automated Care Messaging is one-way. BloomText works alongside PointClickCare to give communities two-way staff group messaging and family texting over SMS. Families reply from their phone with no app. Staff communicate on their personal devices without resident information in personal apps.
Capability comparison
BloomText vs PointClickCare
| Capability | BloomText | PointClickCare |
|---|---|---|
| Two-way SMSStaff reply by secure chat via SMS | Included | Not included |
| Group threadsMultiple staff in one conversation | Included | Not included |
| Broadcast messagingReach all staff at once | Included | Not included |
| Family textingText families directly by SMS | Included | Not included |
| Staff app messagingStaff message through a dedicated app | Not included | Included |
| Automated notificationsOne-way updates to families | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Not included |
| No long-term contractMonth-to-month, cancel anytime | Included | Not included |
The gap PointClickCare users describe
PointClickCare handles clinical documentation, billing, and staff messaging within the EHR. The gap is two-way family communication and fast staff group messaging that works on personal devices. Secure Conversations is desktop-bound. ACM is one-way. Staff need to reach all nurses on a shift from their phone. Families need to text the care team.
What PointClickCare users need alongside their EHR
Two-way staff group messaging on personal devices. Family texting over SMS. A dedicated community number. And a signed BAA. See what makes messaging HIPAA compliant for the full requirements.
How BloomText fills the gap
BloomText gives PointClickCare communities staff groups (by unit, shift, role) and a dedicated number for family texting. Families receive a secure link over SMS, tap it, and reply. Staff message through BloomText on their devices without resident information in personal apps.
PointClickCare stays the system of record. BloomText handles the communication layer.
Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- No. PointClickCare remains your clinical record. BloomText adds two-way staff group messaging and family texting.
- No. Families receive secure links over normal SMS and reply from any phone.
- Yes. BloomText supports groups organized by unit, shift, role, or building.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does BloomText replace PointClickCare?
Do families need to download an app?
Can I set up staff groups by unit or shift?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
