HIPAA Texting for Eldermark Users
Eldermark handles your clinical record. Here is how to add staff group messaging and family texting — over SMS, with no app for families.
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The short answer
Eldermark's family portal requires an app or web login. BloomText works alongside Eldermark to give communities staff group messaging and family texting over SMS. Families reply from their phone with no app download. Staff communicate on their devices without resident information in personal apps.
Capability comparison
BloomText vs Eldermark
| Capability | BloomText | Eldermark |
|---|---|---|
| Two-way SMSStaff reply by secure chat via SMS | Included | Not included |
| Group threadsMultiple staff in one conversation | Included | Not included |
| Broadcast messagingReach all staff at once | Included | Not included |
| Family textingText families directly by SMS | Included | Not included |
| Staff app messagingStaff message through a dedicated app | Not included | Included |
| Automated notificationsOne-way updates to families | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Not included |
| No long-term contractMonth-to-month, cancel anytime | Included | Not included |
The gap Eldermark users describe
Eldermark handles clinical documentation, billing, and operational workflows. The family portal handles engagement through in-app messaging. The gap is two-way SMS family communication and real-time staff group messaging. Families do not check the portal for quick updates. Staff need group messaging on their phones for floor coordination.
What Eldermark users need alongside their platform
SMS-based family texting. Staff group messaging by unit, shift, or role. A dedicated community number. And a signed BAA.
How BloomText fills the gap
BloomText gives Eldermark communities staff groups and a dedicated number for family texting. Families receive a secure link over SMS, tap it, and reply. Staff message through BloomText on their devices.
Eldermark stays the system of record. BloomText handles the communication layer.
Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- No. Eldermark remains your clinical and operational platform. BloomText adds staff group messaging and family texting.
- No. Families receive secure links over normal SMS and reply from any phone.
- Yes. BloomText supports groups organized by unit, shift, role, or building.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does BloomText replace Eldermark?
Do families need to download an app?
Can I set up staff groups by unit or shift?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
