HIPAA Texting for Motivity Users
Motivity handles clinical data and portal messaging. Here is how to add SMS-based parent texting that reaches families immediately — no portal login required.
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The short answer
Motivity's caregiver portal offers two-way messaging, but parents must be logged in to see messages. BloomText works alongside Motivity to handle the communication that needs to reach parents immediately over SMS. Parents reply from their phone with no app download. Group conversations keep the BCBA, supervisor, and parent in one thread.
Capability comparison
BloomText vs Motivity
| Capability | BloomText | Motivity |
|---|---|---|
| Two-way SMSPatients reply by secure chat via SMS | Included | Not included |
| Group threadsStaff and patients in one conversation | Included | Not included |
| Broadcast messagingReach many patients at once | Included | Not included |
| No app or login requiredWorks from any phone, no download needed | Included | Not included |
| Portal or app messagingPatients log in to a portal to message | Not included | Included |
| One-way SMS remindersAutomated appointment notifications | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Not included |
| No long-term contractMonth-to-month, cancel anytime | Included | Not included |
The gap Motivity users describe
Motivity's portal messaging is more interactive than most ABA platforms, but it still depends on parents checking the portal. For quick updates — session running late, cancellation, schedule swap — the portal is too slow. Staff end up texting parents from personal phones to make sure the message lands.
What Motivity users need alongside their platform
SMS-based texting that reaches parents immediately. Group threads where the BCBA, supervisor, and parent share one conversation. A dedicated practice number. And organizational ownership of every conversation. See what makes texting HIPAA compliant for the full compliance checklist.
How BloomText fills the gap
BloomText gives Motivity practices a dedicated number. Parents receive a secure link over SMS, tap it, and reply. Group conversations include the BCBA, supervisor, and parent. Motivity stays the clinical platform. BloomText handles the fast communication layer.
Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- No. Motivity remains your clinical and data-collection platform. BloomText adds SMS-based parent texting for the communication the portal does not handle.
- No. Parents receive secure links over normal SMS and reply from any phone.
- Yes. Group conversations include the BCBA, supervisor, and parent in one thread. Everyone sees the same exchange.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does BloomText replace Motivity?
Do parents need to download an app?
Can I set up group conversations with parents?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
