HIPAA Texting for HHAeXchange Users
HHAeXchange handles caregiver communication. Here is how to add client and family texting — over SMS, with group threads and a signed BAA.
Get started for freeSchedule a demo →
The short answer
HHAeXchange's texting handles caregiver and candidate communication. BloomText works alongside HHAeXchange to give agencies a dedicated number for client and family texting. Families reply over SMS with no app download. Group conversations keep caregivers, coordinators, and families in one thread.
Capability comparison
BloomText vs HHAeXchange
| Capability | BloomText | HHAeXchange |
|---|---|---|
| Two-way SMSPatients reply by secure chat via SMS | Included | Not included |
| Group threadsStaff and patients in one conversation | Included | Not included |
| Broadcast messagingReach many patients at once | Included | Not included |
| No app or login requiredWorks from any phone, no download needed | Included | Not included |
| Portal or app messagingPatients log in to a portal to message | Not included | Not included |
| One-way SMS remindersAutomated appointment notifications | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Not included |
| No long-term contractMonth-to-month, cancel anytime | Included | Not included |
The gap HHAeXchange users describe
HHAeXchange handles scheduling, billing, EVV, and caregiver communication. The gap is client-facing texting. Families need schedule confirmations, caregiver introductions, and service updates. HHAeXchange does not offer a client-facing texting channel for these exchanges.
What HHAeXchange users need alongside their platform
Client-facing SMS. Group threads. A dedicated agency number. See what makes texting HIPAA compliant for the full requirements.
How BloomText fills the gap
BloomText gives HHAeXchange agencies a dedicated number for client and family texting. Families receive a secure link over SMS, tap it, and reply. Group conversations keep everyone in one thread.
HHAeXchange stays the operations platform. BloomText handles the client communication layer.
Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- No. HHAeXchange remains your scheduling, billing, and caregiver communication platform. BloomText adds client and family texting.
- No. Clients and families receive secure links over normal SMS and reply from any phone.
- Yes. Group conversations include caregivers, coordinators, and family members in one thread.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does BloomText replace HHAeXchange?
Do clients need to download an app?
Can I set up group conversations with families?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
