HIPAA Texting for AxisCare Users
AxisCare handles scheduling and staff communication. Here is how to add the client-facing texting it does not offer — over SMS, with group threads and a signed BAA.
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The short answer
AxisCare's Caregiver Chat handles staff-to-office communication, but it does not include clients or families. BloomText works alongside AxisCare to give agencies a dedicated texting number for client and family communication. Families reply over SMS with no app download.
Capability comparison
BloomText vs AxisCare
| Capability | BloomText | AxisCare |
|---|---|---|
| Two-way SMSPatients reply by secure chat via SMS | Included | Not included |
| Group threadsStaff and patients in one conversation | Included | Not included |
| Broadcast messagingReach many patients at once | Included | Not included |
| No app or login requiredWorks from any phone, no download needed | Included | Not included |
| Portal or app messagingPatients log in to a portal to message | Not included | Not included |
| One-way SMS remindersAutomated appointment notifications | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Not included |
| No long-term contractMonth-to-month, cancel anytime | Included | Not included |
The gap AxisCare users describe
AxisCare handles scheduling, caregiver management, and internal messaging through Caregiver Chat. The gap is client-facing communication — families need updates, clients need visit confirmations, and care coordinators need to reach families quickly. Caregiver Chat does not include them.
What AxisCare users need alongside their platform
Client-facing SMS texting. Group threads for caregiver-coordinator-family communication. A dedicated agency number. See what makes texting HIPAA compliant for the full requirements.
How BloomText fills the gap
BloomText gives AxisCare agencies a dedicated number. Families receive a secure link over SMS, tap it, and reply. Group conversations keep caregivers, coordinators, and families in one thread. AxisCare stays the scheduling and operations platform.
Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- No. AxisCare remains your scheduling and operations platform. BloomText adds client-facing texting.
- No. Clients and families receive secure links over normal SMS and reply from any phone.
- Yes. Group conversations include caregivers, care coordinators, and family members in one thread.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does BloomText replace AxisCare?
Do clients need to download an app?
Can I set up group conversations with families?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
