HIPAA Texting for Dentrix Users
Dentrix handles your practice management. Here is how to add patient texting with group threads — without the Patient Engage add-on cost.
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The short answer
Dentrix Patient Engage Suite is a paid add-on on top of your Dentrix license, and its messaging is one-to-one only. BloomText works alongside Dentrix to give practices group threads, no-portal texting, and a dedicated number — without requiring Patient Engage. Patients reply over SMS with no app download.
Capability comparison
BloomText vs Dentrix
| Capability | BloomText | Dentrix |
|---|---|---|
| Two-way SMSPatients reply by secure chat via SMS | Included | Included |
| Group threadsStaff and patients in one conversation | Included | Not included |
| Broadcast messagingReach many patients at once | Included | Not included |
| No app or login requiredWorks from any phone, no download needed | Included | Included |
| Portal or app messagingPatients log in to a portal to message | Not included | Not included |
| One-way SMS remindersAutomated appointment notifications | Not included | Included |
| Self-serve pricingPublished rates, no sales call needed | Included | Not included |
| No long-term contractMonth-to-month, cancel anytime | Included | Not included |
The gap Dentrix users describe
Dentrix handles scheduling, billing, charting, and treatment planning. Patient Engage adds texting as a paid add-on, but its messaging is one-to-one only. Practices that need group communication between front desk, dentist, and patient — or that want to avoid the add-on cost — have a gap.
What Dentrix users need alongside their platform
Patient texting with group threads. No-portal messaging where patients reply from their phone. Transparent pricing without add-on stacking. And a signed BAA covering the texting platform.
How BloomText fills the gap
BloomText gives Dentrix practices a dedicated number. Patients receive a secure link over SMS, tap it, and reply. Group conversations let the front desk, dentist, and patient share one thread. No Patient Engage subscription required.
Dentrix stays the system of record. BloomText handles the communication layer.
Staff seats start at $14.50/month. Every plan includes a signed BAA, including the free plan. See pricing for current plans.
Frequently Asked Questions
- No. Dentrix remains your practice management platform. BloomText adds patient texting with group threads. You do not need Patient Engage to use BloomText.
- No. Patients receive secure links over normal SMS and reply from any phone.
- Yes. Group conversations include multiple staff and a patient in one thread.
- Yes. A signed Business Associate Agreement is included on every plan, including the free plan.
Does BloomText replace Dentrix or Patient Engage?
Do patients need to download an app?
Can I set up group threads with patients?
Does BloomText include a BAA?
Sources
Last verified August 27, 2026.
