Simple HIPAA-Compliant Messaging for Healthcare Staff
Replace personal phones and group texts with one secure staff workspace — without paying for hospital-scale software your practice will never use.
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BloomText is HIPAA-compliant messaging for healthcare staff who need to communicate with each other — not a patient texting platform. Your team gets one secure workspace for one-to-one and group conversations, with photo and file sharing, read receipts, and searchable message history that is never automatically deleted. It works alongside your existing phone system and EMR without replacing either one. $14.50/user/month with no annual contract, and a signed BAA on every plan including the free plan.
BloomText vs TigerConnect · Pricing
Why staff communication breaks down in small healthcare practices
PHI Scattered Across Personal Phones
A provider rounding at a facility texts a patient's name, date of birth, and insurance photo to the office from a personal phone. That message sits on a device with no audit trail, no encryption, and no way to revoke access if the phone is lost or the person leaves.
Enterprise Platforms Priced for Hospitals, Not Practices
Clinical collaboration suites built for hospitals come with role-based routing, EHR integrations, and scheduling modules your practice will never touch. You pay for all of it, and your staff still just need a simple way to message each other about a patient update or an insurance card photo.
Updates Lost in One-Off Text Threads
When part of the team is remote and part is in the office, updates live on individual phones in one-off text threads. Nobody has the full picture, questions get answered slowly, and there is no shared record of what was communicated.
What your team gets with BloomText
One-to-One and Group Staff Conversations
Message a colleague directly or create a group conversation for your team. Providers rounding outside the office stay connected with office staff in the same secure workspace, and everyone sees the same conversation history.
Works Alongside Your Existing Systems
BloomText does not require integration with your EHR or phone system to be useful. Most practices run it alongside both without replacing either one. Staff messaging and patient communication can live in separate tools.
Photos, Screenshots, and File Sharing
Share insurance card photos, screenshots, documents, and files directly in the conversation. A provider at a facility can snap a photo and send it to the office in seconds — encrypted in transit and at rest, with access controlled by your organization.
Searchable Message History — No Automatic Deletion
Every message is retained on your organization's account and searchable. There is no automatic deletion and no extra charge for longer retention. Look up what was communicated last week or last year without paying for an add-on.
Read Receipts and Reactions
Know when a colleague has seen your message. Read receipts show who is up to date, so time-sensitive updates do not slip through. Reactions let staff acknowledge a message without cluttering the conversation.
Desktop, Web, iPhone, and Android
Staff use BloomText from whichever device they have. Work from a desktop in the office and switch to the mobile app when rounding or working remotely. Push notifications keep the team responsive without carrying a second device.
Organization-Controlled Access
Admins control who has access to your organization's conversations. When a team member leaves, remove them and their access ends the same day. Message history stays with the organization, not on a departing employee's personal phone.
No Annual Contract Required
Team chat is $14.50/user/month with no annual commitment. A practice with seven or eight staff members can try BloomText before locking into a long-term agreement, and scale up as the team grows.
Frequently Asked Questions
- Yes. BloomText is HIPAA compliant and signs a Business Associate Agreement (BAA) at no extra cost on every plan, including the free plan. Staff can share patient names, dates of birth, insurance information, and other PHI through secure messaging with encryption in transit and at rest.
- Yes. A provider rounding at a facility and office staff back at the practice share the same group conversation. Updates, photos, and files are visible to everyone in the conversation regardless of location or device.
- Yes. Staff can take a photo from the mobile app and share it directly in a conversation, or attach screenshots and documents from any device. Files are encrypted in transit and at rest and only visible to members of the conversation.
- Indefinitely. BloomText does not automatically delete messages. Your team can search and review conversation history without paying for extended retention. Every message is retained on your organization's account for as long as the account is active.
- No. BloomText is a messaging tool for staff communication, not a clinical records system. Most practices run it alongside their existing EHR and phone system. Patient charting, prescribing, and clinical documentation stay in your EHR.
- Team chat is $14.50/user/month with no annual contract. For a practice with seven or eight staff members, that is roughly $100-$115/month. There is a free plan with a signed BAA that covers up to five users if you want to try it first. See the pricing page for full plan details.
- Yes. BloomText also offers patient SMS where patients reply over standard SMS with no app download. Patient messaging is a separate capability with its own pricing tier starting at $129/month. Many practices start with staff messaging and add patient SMS later. This page focuses on internal staff communication.
- TigerConnect is built for hospital-scale clinical collaboration with features like role-based routing and EHR integration. BloomText is simpler: secure staff messaging with group chats, file sharing, read receipts, and searchable history at $14.50/user/month with no annual contract. See the full comparison on the BloomText vs TigerConnect page.
