Delete your BloomText account
Ask for your account to be deleted from inside the app, or by email if you can no longer use it.
Get started for freeSchedule a demo →How to ask
In the app
Staff and organization admins: open Settings, then Delete account.
Patients: tap your avatar, then Profile & settings, then Delete account.
Confirm, and BloomText support takes it from there.
Without the app
Email support@bloomtext.com with the subject “Delete my account”. Send it from the email address on your account, or include the phone number on your account, so we can find it.
What is deleted and what is kept
Staff and organization admins
Deleted: your sign-in, your email and phone identifiers, your organization memberships, and your push notification devices.
Kept: messages you sent in your organization’s chats, because they are your organization’s records and healthcare record rules require them to be kept. Audit logs and billing records are also kept.
Patients
Deleted: your sign-in (your phone or email login), your link to your care teams’ records, your photo, and your notifications.
Kept: each clinic keeps its own patient record and its chat history with you, as health record rules require.
What happens next
Within 30 days
BloomText support completes every deletion request within 30 days.
Signing in again later
If you sign in again later with the same phone or email, you’ll get a new account and see your care teams’ messages again, because each clinic keeps its own records.
