Send, open and download files and photos

You can send a family an intake form, a schedule or a photo right in the chat. Files stay in BloomText with the chat history, not in email or on your computer. When someone sends you a file, you can open it, check it at full size and download it.

Before you start

• Have the file saved on your computer.
• Each file can be up to 2 GB.

Send files or photos

1. In the Inbox, open the chat with the family who needs the files, for example Maria Gonzalez.
2. Click the + at the left of the message box to open More actions.
3. Click Attach, then choose the files from your computer. You can pick several photos at once.
4. The files wait above the message box. Nothing uploads until you press Send.
5. Type a note in the Type your message... box so the family knows what to do with the files. It goes out with them as their caption.
6. Press Send. The files and the note go out together as one message.
7. Photos sent together arrive as one bubble: the photos in a grid, with your note underneath.
8. The files stay in BloomText with the chat history. Click any photo to open it full size.

Other files, such as a PDF, show as a card with their name and size. You can also drag a file from your computer onto the chat to add it.

Open and download a file

1. In the Inbox, open the chat where the files were sent.
2. Photos sent together show as one grid. Click a photo to open it full size.
3. Click the arrow (Next image) to see the next photo sent with it.
4. Click Close image preview to go back to the chat.
5. To save a file, point at it and click the three dots (Message actions).
6. Click Download. Photos have the same Download in their own menu.
7. BloomText asks Save this file to your device? first, because saved files leave BloomText. Tick I understand the risks.
8. Click Download. The file saves to your computer's Downloads folder.
9. To pass a file to a teammate, click Copy link in the same menu and share the link in BloomText.

Check a photo full screen

Before you file a form or reply about it, check that it is the right one and easy to read.

1. In the Inbox, click the chat that has the photo.
2. Click the photo to open it full screen.
3. Check it is the right file. It fills the screen, with its file name at the top.
4. Click the photo to zoom in on small print.
5. Click it again to zoom back out.
6. Click the X (Close image preview) at the top right to go back to the chat.
7. You are back in the chat. The file stays there, so you can open it again any time.

Good to know

• While a photo is open full size, Download image at the top saves it.
• BloomText asks you to confirm the first download on each device, then remembers your answer.
• Click a PDF or Office file's card to open it in a new browser tab.
• A file that can't be sent shows the reason under it. See Check delivery and fix failed messages.
• Videos open the same way, with Download video and Close video preview at the top.

Related

• Getting started with BloomText
• Check delivery and fix failed messages
• Reply to, react to and copy messages