See new texts and reply

When a patient or family member texts your practice, their chat moves to the top of your inbox so you can answer quickly. Your reply goes out from the same business number they texted, and everyone on that team sees it.

Before you start

• You need to be on the team that owns the number, for example Front Desk.
• To get alerts on your computer, turn on notifications in Settings, then Notifications.

Reply to a new text

1. Open the Inbox. A new text moves its chat to the top of the list. Chats you haven't opened yet show in bold, with a dot.
2. Click the chat. The whole thread opens, with earlier messages above the new one, and the unread mark clears.
3. Read the new message in context.
4. Type your reply in the Type your message... box.
5. Press Send, the paper-plane button. The reply goes out from the business number they texted.
6. Your reply shows in the thread. Everyone on the team sees it, so teammates know the text has been answered.

Reply from your phone

With the BloomText app on your phone, tapping a new-message notification opens that chat, where you can read the message and reply.

Good to know

• Replies always go out from the team's business number, never from your own phone number.
• In Settings, then Notifications, you can also set quiet hours with Do Not Disturb so alerts don't reach you after work.

Related

• SMS messaging with patients
• Work a shared team inbox
• Check delivery and fix failed messages