Check delivery and fix failed messages
See whether your message is still sending, sent or seen, and resend one that could not be sent.
Who can do this: Everyone · Web and desktop
Small signs under your message show where it is: still on its way, sent, or seen. If a message could not be sent, you can send it again with one click, without retyping it.
Before you start
- These signs show under messages you sent.
- The check shows under your most recent message in the chat.
Check whether a message went through
- In the Inbox, click the chat, for example Maria Gonzalez.
- Type your message in the Type your message... box at the bottom of the chat.
- Press Send, the paper-plane button. A small spinner under the message means it is still on its way.
- When the spinner turns into a check and Sent, BloomText received your message and sent it on. It doesn't confirm that the patient's phone got it.
See who saw it
- When teammates open the chat, Seen by and their small avatar dots appear under your message.
- Point at the avatars to see a list of their names.
- A plain text message doesn't send a read receipt. If you need to know a patient got a text, ask them to reply.
A carrier can also fail to deliver a text after the check appears. When you send a secure text with a link, the patient appears in Seen by once they open the chat. See Confirm the patient viewed the message.
Send a failed message again
A weak signal or a dropped connection can stop a message before it reaches BloomText.
- In the Inbox, open the chat with the family you need to text.
- Type your message as usual.
- Press Send.
- If the connection drops first, a red alert and Could not be sent show under the message.
- When your connection is back, click Retry next to the alert. You don't need to retype anything.
- The alert clears and the message is sent once.
Good to know
- Check for Could not be sent before you leave a chat, so a failed message gets sent again.
- A file that fails shows its own reason under the file, such as a file over the 2 GB limit. When Retry can't help, it doesn't appear.
Related
Referenced by
Use a message template
Insert a saved message into a chat, with the patient's name and your team filled in, so you don't retype the replies you send often.
When a patient replies STOP
What BloomText does when a patient replies STOP, how to mark a patient opted out when they ask you by phone or in person, and where to see every opt-out.