Forward calls to your business number
Send phone calls to your team's texting number to the office line or a staff cell, so callers reach a person or that phone's voicemail.
Who can do this: Organization admins · Web and desktop
Patients often call the number they text, because it's the one on their reminders. Call forwarding sends those calls to a phone you choose, such as the front desk line or a staff cell. Texts keep arriving in BloomText as usual.
Before you start
- Forwarding belongs to one team's phone number. The Call Forwarding tab shows on teams that have a number.
- Have the office line or cell number ready.
- You need to be an organization admin. Other members can open the Call Forwarding tab, but only admins can save changes.
Turn on call forwarding
- In the left bar, click Directory.
- Click the Teams tab.
- Click the team that owns the number, for example Front Desk.
- Open the Call Forwarding tab.
- Flip the toggle so it reads Forward incoming calls to another number.
- Under Forwarding number, type the phone number that should ring.
- Click Save forwarding number. A bar says Call forwarding number has been updated.
Calls to the team's number now ring that phone. Calls nobody answers go to that phone's voicemail.
Good to know
- Check the forwarding phone's voicemail during the day, then follow up by text from BloomText so the reply comes from your business number.
- Calls ring one number. To change who answers, update the number here.
- To stop forwarding, switch the toggle off.
Related
- Set business hours and auto-replies
- Create, edit and delete teams
- SMS messaging with patients
- Administrative features
Referenced by
Set business hours and auto-replies
Set a team's opening hours, send an automatic reply to texts that arrive after hours, and add a busy reply for full days in the office.
Edit your organization details
Keep your practice's name, address, phone and contact email current, so coworkers and partners who find you on BloomText see the right details.