BloomText feature overview
A quick tour of BloomText features: secure messaging with coworkers, patient texting via SMS, cross-organization collaboration, HIPAA-compliant video calls, and apps for every platform.
Overview
BloomText is a HIPAA-compliant communication platform for healthcare teams. Whether you are sending messages, sharing files, texting patients, or starting a video call, BloomText keeps everything secure and accessible from any device.
This page gives you a quick tour of what BloomText can do. Each section links to a detailed how-to guide so you can dive deeper when you are ready.
Secure messaging with coworkers
Send HIPAA-compliant messages and files to colleagues inside your organization. Start one-on-one conversations or create group chats. Everything syncs across the web, desktop, and mobile apps.
For a step-by-step walkthrough of signing up and sending your first message, see Getting started with BloomText.
Patient texting and communication
With a paid SMS-enabled plan, you can text patients directly from BloomText. The built-in patient directory tracks contact and demographic information. Choose between plain SMS for non-PHI messages (appointment reminders, directions) and Secure Chat for anything containing protected health information.
Patients do not need to download or install any software. They receive messages via their phone number or email and view secure content through a web browser.
For the full SMS setup guide, see SMS messaging with patients.
Cross-organization collaboration
Create chat groups with users in other healthcare organizations you work with frequently. Search for a colleague by name or enter their email address when creating a new conversation. Messages between organizations are encrypted and HIPAA-compliant.
For details, see Cross-organization communication.
Video calls with patients
Start a HIPAA-compliant video call with any patient directly from BloomText. Enter the patient's phone number or email, and they receive a link to join the call from any device -- no app download required.
Video calls require a paid plan. For the full telehealth guide, see Video calls and telehealth.
Apps for every platform
Use BloomText in your web browser at app.bloomtext.com, or install the app on your preferred device. All platforms sync your inbox automatically.
For platform-specific installation guides and system requirements, see Download BloomText.
Get started
BloomText is free for up to 5 users, and you can be up and running in minutes. Create an account at app.bloomtext.com/#/welcome, then follow the Getting started guide for a step-by-step walkthrough.
Common questions
What can I do with BloomText for free?
Free accounts include secure messaging with coworkers, file sharing, and apps for iOS, Android, Windows, and macOS.
Which features require a paid plan?
Patient texting (SMS) and HIPAA-compliant video calls require a paid plan.
Do patients need to install an app?
No. Patients receive messages via SMS or email and join video calls from any web browser without downloading anything.
Related flows
- Getting started with BloomText
- SMS messaging with patients
- Video calls and telehealth
- Download BloomText