Pricing and plans
Free plan limits, Team Chat at $11/user/month, SMS Messaging tiers from $89/month for 200 contacts, and how to upgrade.
Overview
BloomText has a free plan and two paid features: Team Chat (for organizations with more than 10 coworkers) and SMS Messaging (for texting patients). You can run either paid feature alone, or both together.
Watch a short SMS overview: YouTube — BloomText SMS Messaging.
Free plan
What's included:
- Secure messaging with up to 10 coworkers in your organization.
- Unlimited chat with external collaborators (other organizations, referring providers). External users do not count toward the 10-user limit.
- A free signed Business Associate Agreement (BAA).
- Access from the web, desktop, and mobile apps.
Team Chat — $11 / user / month
Team Chat unlocks internal messaging for organizations with more than 10 coworkers. Billed per active member.
Example: an 11-member organization pays 11 × $11 = $121 / month. As you add or remove members, the subscription updates automatically.
Team Chat also unlocks:
- Search — search messages, files, and chats without limit.
- Audits — request audits for specific users.
- Export — export chats (for example, to import into your EHR).
- Support — 24-hour response time on regular U.S. business days.
What if I don't upgrade?
If your organization has more than 10 members and you stay on the free plan, internal coworker chats go into read-only mode. You can still read history but not send new internal messages.
You can still chat freely with external collaborators (other organizations, the BloomText Support team). External chat is never locked by this limit.
SMS Messaging
SMS Messaging lets you text patients in a HIPAA-compliant way. See SMS messaging for the end-to-end flow.
Included in SMS Messaging:
- A dedicated phone number in the area code of your choice.
- Text, image, and document sending to patients.
- Broadcast messaging to groups of contacts.
- Export conversations to PDF for records.
Some organizations can use their existing phone number instead of being assigned a new one. Only certain numbers are eligible. Email support@bloomtext.com for an eligibility check.
SMS pricing tiers
Starting at $89 / month for up to 200 contacts per month.
| Contacts | Total price | Price per contact |
|---|---|---|
| 200 | $89 | $0.44 |
| 350 | $149 | $0.42 |
| 500 | $195 | $0.39 |
| 750 | $285 | $0.38 |
| 1,000 | $365 | $0.37 |
| 1,500 | $540 | $0.36 |
| 2,000 | $695 | $0.35 |
| 2,500 | $850 | $0.34 |
| 3,000 | $995 | $0.33 |
| 4,000 | $1,235 | $0.31 |
| 5,000 | $1,500 | $0.30 |
| 6,000 | $1,695 | $0.28 |
| 8,000 | $2,050 | $0.26 |
| 10,000 | $2,395 | $0.24 |
| 15,000 | $3,510 | $0.23 |
| 20,000 | $4,450 | $0.22 |
| 20,000+ | $4,450+ | $0.20 |
Prices may change over time. For the current rate card, contact support@bloomtext.com.
Exceeding your contact limit
If you exceed your monthly contact limit, BloomText reaches out with two options:
- Upgrade to a higher tier within 7 days.
- Pay an overage of $1 per contact for the overage month.
Additional phone numbers
$29 / month per additional number. Useful when:
- Multiple teams each handle their own patient conversations.
- You have multiple clinic locations with different area codes.
- You want to restrict which users see which patients' messages.
Contacts are shared across all your numbers for billing — adding a second number does not double your allotted contacts. Email support@bloomtext.com to provision a new number.
How to upgrade
Upgrades happen in the Plans page under organization settings.
Requirements:
- You must be an administrator.
- Use the web or desktop app. Upgrades are not available on mobile.
Manage your plan
You can change your contacts tier, update billing address, or change the credit card on file from the BloomText Subscription Management dashboard.
To get there: Settings → Organizations → your organization → Plan → Manage subscription. BloomText hands you off to the payment processor. See Update payment method for details.
Cancel your plan
Email support@bloomtext.com to cancel.
Schedule a demo
For questions or to see BloomText in action, email support@bloomtext.com or schedule a demo.
Common questions
Is there a free BloomText plan?
Yes. BloomText includes secure messaging for up to 10 coworkers, unlimited external collaboration, a free signed BAA, and access from web, desktop, and mobile apps.
What happens if my organization has more than 10 coworkers?
If you do not upgrade to Team Chat, internal coworker chats become read-only. You can still read history and continue external collaboration.
Can I use SMS Messaging without Team Chat?
Yes. SMS Messaging and Team Chat are separate paid features. You can run either one by itself or use both together.
How are SMS contact tiers counted?
SMS tiers are based on the number of patient contacts included each month. Higher tiers increase the monthly contact allowance.
Is the signed BAA included?
Yes. BloomText provides a signed Business Associate Agreement at no charge for covered entities.