Pricing and plans

Overview

BloomText has a free plan and two paid features: Team Chat (for organizations with more than 5 coworkers) and SMS Messaging (for texting patients). You can run either paid feature alone, or both together.

Watch a short SMS overview: YouTube — BloomText SMS Messaging.

Free plan

What's included:

• Secure messaging with up to 5 coworkers in your organization.
• Unlimited chat with external collaborators (other organizations, referring providers). External users do not count toward the 5-user limit.
• A free signed Business Associate Agreement (BAA).
• Access from the web, desktop, and mobile apps.

Team Chat — $14.50 / user / month

Team Chat unlocks internal messaging for organizations with more than 5 coworkers. Seats are free up to 5 members. From 6 members, every active member is billed, not just those above 5.

Annual billing is available at $13 / user / month equivalent, paid upfront as $156 / user / year.

Example: a 6-member organization pays 6 × $14.50 = $87 / month. As you add or remove members, the subscription updates automatically. Adding a member is billed at the next daily seat update, as one charge on your next invoice for the rest of the month. Removing one is never credited; it stops being billed when your subscription renews.

An Owner or IT person turns Team Chat on or off on the Plan tab, under Settings → Account. Turning it on starts right away, and the rest of the month is one charge on your next invoice. Turning it off takes effect at the end of the month you've paid for.

Team Chat also unlocks:

• Search — search messages, files, and chats without limit.
• Export — export chats (for example, to import into your EHR).
• Support — 24-hour response time on regular U.S. business days.

What if I don't upgrade?

If your organization has more than 5 members and you stay on the free plan, internal coworker chats go into read-only mode. You can still read history but not send new internal messages.

You can still chat freely with external collaborators (other organizations, the BloomText Support team). External chat is never locked by this limit.

Seats with SMS Messaging only — $9 / user / month

With Team Chat off and SMS Messaging on, seats cost $9 per member per month, from 6 members. Under 6 members, seats are free. Coworker chats lock at 6 members, as on the free plan; texting patients is never locked.

Example: an 8-member practice on the 140-contact tier pays 8 × $9 + $129 = $201 / month.

These are the default prices. A practice on a custom plan agreed with BloomText pays its plan's prices instead: each feature in the plan has its own price, seats are billed from the first member above the seats the plan includes, a plan without Team Chat bills no seats, and its features change through Request a plan change on the Plan tab, not the toggles.

SMS Messaging

SMS Messaging lets you text patients in a HIPAA-compliant way. See SMS messaging for the end-to-end flow.

Included in SMS Messaging:

• A dedicated phone number in the area code of your choice.
• Text, image, and document sending to patients.
• Broadcast messaging to groups of contacts.
• Export conversations to PDF for records.

Some organizations can use their existing phone number instead of being assigned a new one. Only certain numbers are eligible. Email support@bloomtext.com for an eligibility check.

SMS pricing tiers

Starting at $129 / month for up to 140 contacts per month.

Prices may change over time. For the current rate card, contact support@bloomtext.com.

Exceeding your contact limit

There are no surprise charges and no penalty rate. If you message more patients than your tier includes in a month, the extra patients bill pro-rata at your tier's own rate (tier price divided by included contacts; the "price per contact" column above shows that rate rounded to the cent), only for the patients you actually message. The charge appears on your next renewal invoice for the month in which it occurred.

If sustained usage would make the next tier cheaper, you can move to it at any time by emailing support@bloomtext.com.

Above 5,000 contacts, contact BloomText for enterprise pricing.

Additional phone numbers

SMS Messaging includes up to 10 phone numbers per subscription at no extra charge. More than one number is useful when:

• Multiple teams each handle their own patient conversations.
• You have multiple clinic locations with different area codes.
• You want to restrict which users see which patients' messages.

Contacts are shared across all your numbers for billing — adding a second number does not double your allotted contacts. An Owner or IT person picks each number on the Plan tab: SMS Messaging → Select a phone number. See Add a phone number.

How to upgrade

Upgrades happen on the Plan tab under Settings → Account.

Requirements:

• You must be an Owner or IT on your account.
• Use the web or desktop app. Upgrades are not available on mobile.

Manage your plan

You can change your contacts tier, update billing address, or change the credit card on file from the BloomText Subscription Management dashboard.

To get there: Settings → Account → Plan → Manage billing. BloomText hands you off to the payment processor. See Update payment method for details.

Cancel your plan

To cancel, an Owner clicks Cancel subscription on the Plan tab, or turns off Team Chat and SMS Messaging there: turning off the last one ends the plan. On a custom plan, click Request a plan change instead. Your plan keeps running until the end of the period you've paid for; a free trial cancelled with Cancel subscription ends right away, with no charge. Annual plans are paid upfront. See Cancel or downgrade your plan.

Schedule a demo

For questions or to see BloomText in action, email support@bloomtext.com or schedule a demo.

Related flows

• Update payment method
• SMS messaging to patients
• Broadcast messaging
• Administrative features