Billing
Change the tier of one feature
Raise or lower the tier of SMS Messaging or another feature from the Plan tab without changing the rest of your plan.
Who can do this: Organization admins · Web and desktop
Each feature on your plan has its own tier. When your practice texts more patients each month, or fewer, change the SMS Messaging tier on its own. Your other features stay as they are.
Before you start
- You need to be an organization admin. Only admins see the Plan tab.
- Compare tiers and prices on Pricing and plans.
Change a tier
- Click Settings, the gear at the bottom of the left bar.
- Click Organizations.
- Click your practice.
- Open the Plan tab. Each feature has its own card.
- On the SMS Messaging card, check how many contacts you've messaged this month against your limit, then click Change tier.
- In Select a tier, pick the new contact limit from the list, for example 2,000 contacts/month. The price updates below it.
- Click Continue.
- In Confirm plan, check the new monthly cost, then click Confirm.
The card shows your new tier. Only that feature changes.
Good to know
- If you message more patients than your tier includes in a month, the extra patients beyond your tier's included contacts are billed at that tier's per-patient rate. If that happens often, the next tier up may cost less.
- A card on the free tier shows Upgrade instead of Change tier. See Upgrade from your trial.
- For more than 5,000 contacts a month, email support@bloomtext.com.
Related
Referenced by
Upgrade from your trial
Move your practice to a paid plan from the Plan tab, check the price before you confirm, and find your card and invoices in Manage billing.
Check your plan's usage
See how many contacts, members, numbers and video users your practice uses this month, and change a tier before you reach a limit.