Block a phone number
Stop texts from a spam or unwanted number reaching your organization, right from the chat, and check what a blocked number has sent.
Who can do this: Organization admins · Web and desktop
If a number keeps texting your practice with spam or messages you don't want, an organization admin can block it. A blocked number can't text any of your organization's lines, and BloomText won't text it.
Before you start
- You need to be an organization admin.
- A block applies to all of your organization's lines, so you block a number once.
Block a number from the chat
- In your chat list, click the text from the unknown number.
- Check the Possible spam label under the message. The message still shows, so nothing is hidden from you.
- Click Block number beside the label.
- Read the confirmation: they won't be able to text your organization, and BloomText won't text them.
- Click Block.
- A Phone number blocked notice shows, and the chat says texts to the number aren't being delivered: blocked by admin. Click Unblock there to undo it.
To block a number that isn't flagged, open the patient in the Directory and click Block number, or use Block phone number on a team's Block List tab and type the number.
Check what a blocked number sent
Texts from a blocked number are kept, so you can check them before you decide to unblock.
- In the left bar, click Directory.
- Click the Teams tab.
- Click the team that owns the business number, for example Front Desk.
- Open the Block List tab. It shows on teams that have a phone number.
- Scan the table. Each row shows the number, its Reason, any Linked Patient, how many Blocked Messages it sent, and when it was Added.
- In the Blocked Messages column, click the count, for example 3 messages.
- Read the messages and the time each one was sent. None of them reached an inbox.
- Click Close.
- Keep the block, or click Unblock on the row of a number whose reason is Blocked by admin.
Good to know
- The Block List also shows numbers BloomText won't text for other reasons, such as a patient who replied STOP. Only Blocked by admin rows can be unblocked there.
- You block each number by hand, one at a time.
- Blocking doesn't delete earlier conversations with that number.
Related
Referenced by
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