BloomText Pricing

BloomText is a HIPAA compliant communication platform that offers free as well as paid plans. In this article, we’ll explore these different plans, including their features and pricing.

Sections in this article


BloomText Starter

BloomText Starter is a free plan that allows you to chat with up to 10 of your coworkers. This plan also supports a number of notable features, including:

  • Download the BloomText apps on all devices
  • Signed Business Associate Agreement (BAA)
  • Search all your messages, files, and chats up to two weeks
  • Send documents via secure email or fax

Inviting Other Organizations

You can also use BloomText to collaborate with users in other organizations. There is no limit to how many users you invite as long as they are in a different organizations. For this reason, we encourage you to invite anyone that you may communicate with using Protected Health Information (PHI).

What happens if I exceed my member limit?

If you add more than 10 members to your organization and do not upgrade to a paid plan, you will no longer be able to send messages within your team. You may, however, continue to chat with users in other organizations.

BloomText Professional

If your organizations exceeds 10 members and you want to continue using BloomText to chat within your team, you need to upgrade to BloomText Professional.

BloomText Professional costs $9/user/month for each member in your organization.

Upgrading also unlocks these additional features:

  • Unlimited search: Search across messages, files, and conversations over all time
  • Administrative controls: Control user access, audit conversations, and manage groups
  • Export Conversations: Export conversations to import into your EHR
  • Enhanced support: 24-hour response time during normal U.S. business days

Do I pay for users in other organizations that I chat with? Chatting with users in other organizations is free. Your subscription only applies to members of your organization.

What happens when I add or remove users?

Your BloomText Professional subscription is kept in-sync with the total coworkers in your organization. If you add or remove coworkers, your subscription will adjust accordingly.

BloomText Patient Messaging

You can also use BloomText to securely communicate with your patients and clients without them needing to download an app or login with a password.

BloomText Patient Messaging includes the following core features:

  • 2-way, HIPAA secure patient conversations via SMS (text message) or email
  • Broadcast a message to multiple patients all at once
  • Include images, documents, or file attachments with your messages

The base price for Patient Messaging is $49/month. This includes a dedicated SMS number for your organization and the ability to send and receive up to 250 messages every month.

If more messages or phone lines are needed, you can upgrade your plan to fit the needs of your organization. To learn more about message and phone number pricing, you may schedule a 30-minute demo with us via the link here.

For more information on patient messaging, you can visit the article here.

Schedule a demo

If you have more questions about BloomText, or are thinking about upgrading to a paid plan, you can schedule a demo with us via the link here. We look forward to hearing from you!